Reference Guide for Requesting Phare OS System Access
*For External Provisioning
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Overview There are two ways to request new external user access for Phare OS. The preferred method is to work through your R1 contact to ensure proper approval and faster processing.
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Option 1 (Preferred): Submit Through Your R1 Contact
Contact your designated R1 representative and provide the following information:
- Full name, title, and email address of the user needing access
- Organization or client name
- Requested application(s) and role(s)
- Supervisor or approval contact (for audit purposes)
Your R1 contact will submit the request on your behalf, ensure proper approvals are obtained, and help avoid delays or incomplete submissions.
Option 2: Submit Through the PhareOS Help Center
You can submit a request directly through the Help Center.
Steps:
- Go to the Help Center and open the new request form: https://phareoshelp.r1rcm.com/hc/en-us
- Complete all required fields
- Submit the request.
- Track your request status directly within the Help Center portal.
What Happens Next
After your request is submitted, the following process takes place:
| Step 1 | App Support reviews the submitted request. |
| Step 2 | R1 approval is obtained. Access is provisioned only after this approval is received. |
| Step 3 |
Once provisioning is complete, the new user will receive two emails from auth@cloudmed.com to verify and setup a one-time password. |